Shipping and delivery
How much is shipping?
Standard shipping is free on every order to the contiguous United States, with no minimum.
When will my order arrive?
Processing and delivery times vary by product and warehouse. Check the product page for its processing and delivery estimates. Where handling and transit are listed separately, allow time for both. We email a tracking link when your order ships.
Where do you ship from?
From partner warehouses in the United States. If your order has more than one item, the items may arrive in separate boxes with separate tracking numbers.
How is furniture delivered?
Most items are delivered boxed to your doorstep by a parcel carrier. Larger items may come by freight carrier, who may contact you to arrange delivery. Delivery is to your door; it doesn't include carrying items inside, assembly or removal of old furniture.
Do you ship to Alaska, Hawaii or outside the US?
Not at the moment. We currently ship to the contiguous United States only.
Assembly and fit
Does furniture need assembly?
Many pieces arrive flat-packed and need light assembly with the included hardware and instructions. The product page tells you whether assembly is required.
How do I make sure it fits?
- Compare the dimensions on the product page with your space; painter's tape on the floor helps you picture it.
- Measure doorways, hallways and stairs on the way in, especially for sofas and large cabinets.
- For seating, compare seat height and depth with a chair or sofa you already like.
- For stools, counter height (about 36 in.) suits a 24–26 in. seat, and bar height (about 42 in.) suits a 29–31 in. seat.
Returns and damage
What is your return policy?
Free returns are available for damaged or defective products when you contact us within 30 days of delivery. Change-of-mind returns are not accepted. Contact us before sending an item back. See the full return and refund policy for instructions and conditions.
What if something arrives damaged or has missing parts?
Email hello@arcandnook.com within 30 days of delivery with your order number and a description of the issue. Include photos of the item and packaging where possible. We will review the issue and confirm the return, replacement-part, replacement, or refund arrangements. Eligible damaged or defective returns are free to you.
Lighting
What's the difference between plug-in and hardwired?
Plug-in fixtures have a cord that goes into a regular wall outlet, so there's no wiring and they're ideal for renters. Hardwired fixtures connect to the wiring in your wall or ceiling; we recommend a licensed electrician for installation. Every lighting product page lists which type it is.
Are bulbs included?
It depends on the fixture. Check the specs on the product page before you order.
How do I choose the right size?
- Chandeliers: add your room's length and width in feet; the total is a good diameter in inches.
- Pendants over an island: hang the bottom 30–36 in. above the counter.
- Vanity lights: choose about 75% of your mirror's width.
- Wall sconces: mount them about 60–66 in. from the floor.
Orders
Can I change or cancel my order?
Contact us as soon as possible. If your order hasn't shipped yet, we can change or cancel it for a full refund.
How do I contact you?
Use our contact page. We reply within one business day, Monday to Friday.