Returns and refunds
Arc & Nook accepts returns for products that arrive damaged or defective when you contact us within 30 days of delivery. We do not accept change-of-mind returns, including returns because an item is no longer wanted or does not suit your space.
How to request help
Email hello@arcandnook.com within 30 days of delivery with your order number and a description of the damage or defect. Include photos of the item and packaging where possible. Keep the item and available packaging while we review the request.
Return method and costs
Contact us before sending anything back. For an approved damaged or defective return, we will provide the return instructions and a prepaid shipping label or arrange collection where needed. The return destination may depend on the product's warehouse. Eligible damaged or defective returns are free to the customer; we do not charge a return shipping or restocking fee for these returns.
Resolution and refunds
After reviewing the issue, we will confirm the appropriate return, replacement, replacement-part, or refund arrangements with you. Do not send the item to an address on a shipping label unless we have confirmed that return address.
Approved refunds are issued to the original payment method after the issue has been verified and any required return has been received and checked. We will email confirmation of the refund and its processing date. Your payment provider's posting time may vary.
Questions
Contact hello@arcandnook.com or use our contact page for help before ordering or to request support with an order.